cc'ing in Marketo using alerts

Question

To overcome the lack of cc'ing functionality we are using an alert to send a dupe to our sales team. The email (and dupe copy for sales) content contains a number of {{my.tokens}} the setup is like this:

We created two versions of the email (1.) Sales copy (2.) Alert copy - however, the alert copy is not populating the {{my.tokens}} data.

Can anyone spot what might be the issue? Can alerts populate {{my.tokens}}??

Any help or insight is very much appreciated!

Danni

Jim_Thao7 · Accepted Answer

A couple of things here:1. My Tokens do populate in the email when using the Send Alert option.2. You don't have to create 2 versions of the same email (if they are indeed identical), you can use the same one for both flow actions.3. The 2 emails, from your flows do look to be in the same program Rally Email Service.To you should create a smart campaign to test out both the emails as Send Alerts, each as a separate flow action to yourself to see what the results are.If the duplicated email isn't resolving still, then it may be your data, perhaps there are some coding issues or you mistyped a token somewhere.

Danni_Holleran · Answer

Thanks for the input and tips here. I got rid of that second unnecessary alert email and now just use the same email in my email send flow step as in the alert flow step. As it turns out the my.tokens that were not populating because the token values, (e.g. paid seats data) wasn't being sent across during the api call or were simply unknown values in the db that was making the call so the fields were left blank.

Thanks again!

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