Change in triggers or user error? | Community
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webtina
New Participant
June 5, 2024
Solved

Change in triggers or user error?

  • June 5, 2024
  • 1 reply
  • 1598 views

I have an issue where if a new person is created during a form fill, it is not triggering "Fills Out Form" for campaigns containing that form.

For example:
- A net-new person is created when webinar registration form is filled out
- Marketo captures the person, starts scoring, etc., but doesn't place them into this campaign:


Any insight is appreciated - thanks!

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Best answer by ktronolone

Hi Webtina!

I'm inclined to think that maybe the referrer isn't correct and that's why the trigger isn't firing. Can you look at the Fill Out Form activity item for a few of these records and check what is there for the referrer value and ensure that matches your trigger criteria. 

1 reply

ktronolone
ktronoloneAccepted solution
New Participant
June 5, 2024

Hi Webtina!

I'm inclined to think that maybe the referrer isn't correct and that's why the trigger isn't firing. Can you look at the Fill Out Form activity item for a few of these records and check what is there for the referrer value and ensure that matches your trigger criteria. 

webtina
webtinaAuthor
New Participant
June 5, 2024

@ktronolone You are totally right - upon closer inspection, it looks like we changed URL file paths over the weekend and MOPs wasn't informed, so that was the issue. Thank you!

ktronolone
New Participant
June 5, 2024

That's great news, I'm glad it was an easy fix!