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Andrew_Chan
Andrew_Chan
New Participant
November 16, 2017
Solved

Change of email address in Salesforce, what happens?

  • November 16, 2017
  • 2 replies
  • 2691 views

Hi all,

If a sales person changed an email address of a person in Salesforce, will it create a new lead in Marketo or the info will sync back to Marketo and the person remains the same?

Thanks

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Best answer by Devraj_Grewal

Andrew,

Another person is not created if the email address is updated, rather the sync will log an activity of the change data value and the person will just have a new email address. However, if this new email address now matches another person with the same email address, both people will then populate your "Possible Duplicates" system smart list in Database.

2 replies

Devraj_Grewal
Devraj_GrewalAccepted solution
New Participant
November 16, 2017

Andrew,

Another person is not created if the email address is updated, rather the sync will log an activity of the change data value and the person will just have a new email address. However, if this new email address now matches another person with the same email address, both people will then populate your "Possible Duplicates" system smart list in Database.

SanfordWhiteman
SanfordWhiteman
Level 10
November 16, 2017

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