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Olivia_Piper
Olivia_Piper
New Participant
June 22, 2016
Solved

Change program status - not in program

  • June 22, 2016
  • 2 replies
  • 4066 views

Hi guys quick question. I can't remember if when I change the member status of a lead to "not in program" (and the program is synced with a SFDC campaign) will it remove it from the SFDC campaign as well?

Many thanks!

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Best answer by Chris_Saporito

Hi Olivia,

I just tested this and changing the status to "Not Member of Program" does remove them from the Salesforce campaign as well.

2 replies

Chris_Saporito
Chris_SaporitoAccepted solution
New Participant
June 22, 2016

Hi Olivia,

I just tested this and changing the status to "Not Member of Program" does remove them from the Salesforce campaign as well.

Lillian_Huang
Lillian_Huang
New Participant
March 16, 2017

Hi @Chris Saporito​ and ​@Dory Viscogliosi​ ,

Sticking my nose in the dusty conversation. "Not in Program" did begin to remove from SFDC campaigns - however, I'm experiencing a new error where the "removed" leads are syncing back into the Marketo program.

Is there a proper way to use assign status changes? Is my SFDC <> Marketo sync not set up properly? Or any other reasons you guys could help believe so?

Thank you so much.

Chris_Saporito
Chris_Saporito
New Participant
March 16, 2017

Hi @Lillian Huang​

It's hard to tell without seeing the lead activity. Is there a way that a flowstep could be adding them back into the campaign? If you look within their lead activity you should be able to find a trail that you can trace back to what added these leads back into the campaign.

Dory_Viscoglio
Dory_Viscoglio
New Participant
June 22, 2016

I believe it does. But, it seems it would make the most sense to test it.

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