Changing EP Cadence without Losing Reporting | Community
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A
Anonymous
November 9, 2015
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Changing EP Cadence without Losing Reporting

  • November 9, 2015
  • 1 reply
  • 2783 views

We have an Engagement Program that sends casts every two weeks. We had to pause it for a couple of weeks and now I've been asked to start it again on 11/19. Because the first cast was on 4/29, no cast will go out on 11/19 unless I, effectively, re-set the cadence and change the first cast to from 4/29 to 11/19. I am reluctant to do this because if I do so, I believe I will lose the Engagement Stream reporting for casts that occurred prior to 11/19. Any ideas on how to get the next cast to go on 11/19 (and every 2 weeks thereafter) without losing the prior Engagement Stream reports?

(I know I could use Email Reports instead but there are so many emails in the stream it would be much easier to use Engagement Stream reports).

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Best answer by Grégoire_Miche2

Hi Denise,

I do not think you will lose reporting. Reseting the start date is just adding a cast at that start date, nothing more.

Juts make sure that the report setup covers all the periods you want (default is last 7 days).

Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
November 9, 2015

Hi Denise,

I do not think you will lose reporting. Reseting the start date is just adding a cast at that start date, nothing more.

Juts make sure that the report setup covers all the periods you want (default is last 7 days).

Greg

A
Anonymous
November 9, 2015

Hi Greg,

The reason I think I will lose Engagement Stream reporting is that this was the case when I made the change for another client in the past. It was quite some time ago so things could have changed. If anyone from Marketo is reading this - could you confirm?

Thank you,

Denise

Grégoire_Miche2
Grégoire_Miche2
New Participant
November 9, 2015

Hi again Denise,

We have recently changed the stream cadence of a whole bunch of streams to change the day of week. This cannot be done without reseting the start date to a future date. We have not lost any reporting data in the engagement stream performance reports.

-Greg

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