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Soledad_Angel
Soledad_Angel
New Participant
January 30, 2019
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Changing SFDC integration credentials

  • January 30, 2019
  • 1 reply
  • 2433 views

I need to change the salesforce credentials from myself to a different user. Are there any considerations I need to take before doing so? Do I just ask the new user to go and enter his credentials?

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Best answer by Steven_Vanderb3

You could run into permissions issues if the new user has a different level than the current user. If you have any SFDC workflows set up specific to your user acting as the sync user, you'd also need to re-examine those.

However, what you should really have is a sync user used ONLY by Marketo. Not a human, not any other integrations, just Marketo. Having multiple users/systems use the same user makes it hard to control granular permissions, track API usage, and audit changes.

1 reply

Steven_Vanderb3
Steven_Vanderb3Accepted solution
New Participant
January 30, 2019

You could run into permissions issues if the new user has a different level than the current user. If you have any SFDC workflows set up specific to your user acting as the sync user, you'd also need to re-examine those.

However, what you should really have is a sync user used ONLY by Marketo. Not a human, not any other integrations, just Marketo. Having multiple users/systems use the same user makes it hard to control granular permissions, track API usage, and audit changes.

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