Chat Support with Customer Representatives | Community
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A
Anonymous
August 13, 2013
Investigating

Chat Support with Customer Representatives

  • August 13, 2013
  • 5 replies
  • 1981 views
Instead of filing tickets, it would be nice to be able to chat with representatives and have questions answered ASAP as opposed to waiting hours or days/weeks to receive a response.

The current system works, but has room for improvement. 

Another option is to create better Marketo guides to introduce Marketo to new users and Marketo manuals that instruct users on how to create emails/landing pages, build smart campaigns etc. 

    5 replies

    K
    kh-lschutte
    New Participant
    February 24, 2020
    No text available
    Josh_Hill13
    Josh_Hill13
    New Participant
    May 20, 2014
    Please visit my guide - it's free :)
    http://www.marketingrockstarguides.com/marketing-rockstars-guide-to-marketo/
      Kenneth_Law
      Kenneth_Law
      New Participant
      August 20, 2013

      Kenneth_Law
      Kenneth_Law
      New Participant
      August 20, 2013
      It's a great idea and so good in fact that we have been evaluating how to bring live chat on as one of our support channels.  We recently completed a small pilot program to gather data and we are in the process of doing an analysis, so stay tuned for more details.
        A
        Anonymous
        August 20, 2013
        On the last paragraph, have you tried the Quick Wins?
        http://community.marketo.com/MarketoGetStarted   (Step 2)

        We are also in the process of rewriting every single help article to use that easy to read format.  We have done hundreds, but there are more hundreds to go.
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