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Jamie_Barclay
Level 5
January 24, 2017
Solved

Communication Limits

Our communication limits are set to:

Per day: 2

Per 7 days: 5

If a lead was sent one communication on Tuesday and one on Thursday would they be blocked?

Thank you

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Dory_Viscoglio
Dory_ViscoglioAccepted solution
Level 10
January 24, 2017

No, not if these are your communication limits. This means that you won't be able to send more than 2 emails/day, or 5/7 day window.

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7 replies

Devraj_Grewal
Devraj_Grewal
Level 10
January 24, 2017

Also remember that communication limits only apply to programs (by default) or smart campaigns (settings can override the limit) with sending the emails. If you use a run single flow action on a lead, you can send more than the communication limit allows.

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Jamie_BarclayAuthor
Level 5
January 25, 2017

Thank you so much!

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Grégoire_Miche2
Grégoire_Miche2
Level 10
January 24, 2017

+1 on Dory

And remember that only count the emails that where delivered.

Greg

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    Dory_Viscoglio
    Dory_ViscoglioAccepted solution
    Level 10
    January 24, 2017

    No, not if these are your communication limits. This means that you won't be able to send more than 2 emails/day, or 5/7 day window.

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    Jamie_BarclayAuthor
    Level 5
    January 24, 2017

    Thank you

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    Jamie_BarclayAuthor
    Level 5
    January 24, 2017

    One more thing - I understand the 2 emails per day but not sure what 5/7 day window translates to.  Can you provide an example?
    2 emails/day, or 5/7 day window

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