Communication Limits: "Block" or Merely "Delay"? | Community
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Anonymous
December 11, 2014
Solved

Communication Limits: "Block" or Merely "Delay"?

If a lead has reached the set communication limit for the day, will a message attempt to them merely be delayed until the following day, or blocked and never be delivered?
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JennyRo4Accepted solution
Level 3
December 12, 2014
Here is a link to the idea to delay the email send instead of skip it - please vote on it!
https://community.marketo.com/MarketoIdeaDetail?id=08750000000JsP9AAK
 
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4 replies

JennyRo4Accepted solution
Level 3
December 12, 2014
Here is a link to the idea to delay the email send instead of skip it - please vote on it!
https://community.marketo.com/MarketoIdeaDetail?id=08750000000JsP9AAK
 
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Anonymous
December 11, 2014
Val,

If the "blocked" email is part of a smart campaign flow, that would be difficult. Josh's suggesstion to create a "delay" option would be really helpful. Thanks!
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Josh_Hill13
Josh_Hill13
Level 10
December 11, 2014
There may be an Idea to enhance this functionality to delay until next open period.
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Valerie_Armstro
Valerie_Armstro
Level 9
December 11, 2014
Hi Eric,

If a lead has reached the daily communication limits, Marketo will not send them the email unless the email is marked operational.  If the email is non-operational, you will have to resend the email yourself the following day.
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