Communication Limits Failure | Community
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Caitlin_Findley
Caitlin_Findley
Level 2
Oct 16, 2019 8:42 PM UTC
Question

Communication Limits Failure

We have communication limits in place in Marketo (1 per day, 4 per week, block non-operational emails) and we're noticing people who are surpassing those limits on non-operational sends. I've checked and confirmed that none of these emails are marked as operational, so there should be no reason these people are getting multiple sends in a day. Has anyone else experienced this?

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3 replies

Michael_Florin-2
Michael_Florin-2
Level 10
Oct 17, 2019 10:05 PM UTC

Are you aware that the default setting of any Smart Campaign that you create is to ignore the communication limits?

You have to set every email sending Smart Campaign to "Block non-operational emails", otherwise your global communication settings don't mean anything.

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    Josh_Pickles
    Josh_Pickles
    Level 5
    Oct 17, 2019 10:35 PM UTC

    My brain is clearly fried - I had completely forgotten about this. Good thinking Michael! 

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    Josh_Pickles
    Josh_Pickles
    Level 5
    Oct 17, 2019 7:57 PM UTC

    Hi Caitlin,

    This is a really odd scenario. It's a little hard to work out without having direct access to your account, so I suggest you reach out to Marketo Support who can dig into things behind the scenes for you.

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