Skip to main content
Caitlin_Findley
Caitlin_Findley
New Participant
October 16, 2019
Question

Communication Limits Failure

  • October 16, 2019
  • 3 replies
  • 2602 views

We have communication limits in place in Marketo (1 per day, 4 per week, block non-operational emails) and we're noticing people who are surpassing those limits on non-operational sends. I've checked and confirmed that none of these emails are marked as operational, so there should be no reason these people are getting multiple sends in a day. Has anyone else experienced this?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

Michael_Florin-2
Michael_Florin-2
New Participant
October 17, 2019

Are you aware that the default setting of any Smart Campaign that you create is to ignore the communication limits?

You have to set every email sending Smart Campaign to "Block non-operational emails", otherwise your global communication settings don't mean anything.

    Josh_Pickles
    Josh_Pickles
    New Participant
    October 17, 2019

    My brain is clearly fried - I had completely forgotten about this. Good thinking Michael! 

    Josh_Pickles
    Josh_Pickles
    New Participant
    October 17, 2019

    Hi Caitlin,

    This is a really odd scenario. It's a little hard to work out without having direct access to your account, so I suggest you reach out to Marketo Support who can dig into things behind the scenes for you.

    Terms & ConditionsAccessibility statement

    Loading footer...