Contents exhausted | Community
Skip to main content
KanakoTone
KanakoTone
New Participant
May 3, 2016
Solved

Contents exhausted

  • May 3, 2016
  • 1 reply
  • 3515 views

Hello,

I have an Engagement Program with only one email. I set the cadence as every Mon to Fri, every week, and I'd like to touch 1% of members every day.

The attached is the screenshot of the smart campaign. After the first cadence, everyone in this program has become Exhausted though 99% of them didn't receive anything.

1. Why does it happen? I understand that exhausted means there are nothing more to send out in the stream. What's the workaround if this flow should not work?

2. How can I change the status back to non-exhausted so that I can send out the same email to another 1% of people?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Grégoire_Miche2

Hi Kanako,

Only 1% received the email, but 100% where sent to the smart campaign. With nested programs, what counts is whether or not the lead is a member of the program, not whether or not they were sent the email by the smart campaign.

If you want to achieve this, you will have to select 1% each day and add them to the engagement program.

But I would not use an EP for this. And managing 1% each day will need to create a flow step with 100 choices...

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
May 3, 2016

Hi Kanako,

Only 1% received the email, but 100% where sent to the smart campaign. With nested programs, what counts is whether or not the lead is a member of the program, not whether or not they were sent the email by the smart campaign.

If you want to achieve this, you will have to select 1% each day and add them to the engagement program.

But I would not use an EP for this. And managing 1% each day will need to create a flow step with 100 choices...

-Greg

KanakoTone
KanakoToneAuthor
New Participant
May 3, 2016

Is there any way to change their exhausted status, instead of removing them from the list and adding them again?

Also, selecting 1% and adding them manually doesn't seem sustainable. Do you think it's possibla to automate by a smart campaign? From a smart list, random sample 1% and add to the EP, and recurring this flow once a day. Thoughts?

A
Anonymous
May 3, 2016

You could do this with a field I believe.  If they receive the email the field is true, if not the field is false.  Then use that field to determine the next 1 %

Terms & ConditionsAccessibility statement

Loading footer...