Could not Reach Support UI 'My Cases' | Community
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A
Anonymous
May 19, 2015
Solved

Could not Reach Support UI 'My Cases'

  • May 19, 2015
  • 3 replies
  • 2119 views

Hi Support,

I am from Lattice Engines, and created some cases on Support.

When trying to update case status yesterday, I found that the UI system has been updated and I could not reach the Support UI 'My Cases'.

I tried to click the link 'here' above, and reach the UI bellow.

When trying to click the second link 'here', the UI page would not jump anywhere.

How could I reach 'My Cases'?

Thanks,

Biao

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Best answer by Kenneth_Law

Hello Biao,

After looking into your account, it appears you were associated with a Marketo sandbox instance that was not connected to a support entitlement.  I've corrected the issue and you should be able to access the My Cases Tab and also submit a case through the CaseConnector.

3 replies

Dory_Viscoglio
Dory_Viscoglio
New Participant
May 21, 2015

Yup, we had the same issue as well. Looks like it was something missed in the transfer. Can't expect everything to go perfectly

A
Anonymous
May 21, 2015

Hi Beao

I found my company has similar issue and contact marketo support via email.

Today it is resolved.

-- Marketo Support ---------------------------

We filled in some missing fields that didn't make it over during the migration.

Please log off > clear all cookies and everything > quit > restart browser and log into your instance, then click on the Community.

-----------------------------

A
Anonymous
May 26, 2015

I am meeting different issue.

Thanks any way.

Kenneth_Law
Kenneth_LawAccepted solution
New Participant
May 19, 2015

Hello Biao,

After looking into your account, it appears you were associated with a Marketo sandbox instance that was not connected to a support entitlement.  I've corrected the issue and you should be able to access the My Cases Tab and also submit a case through the CaseConnector.

A
Anonymous
May 26, 2015

Hi Kenneth,

The UI is reached, and cases are shown.

Thank you very much.

Thanks,

Biao

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