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matjazz
New Participant
October 30, 2017
Solved

Customize Marketo form on Wistia videos for known leads

  • October 30, 2017
  • 1 reply
  • 3672 views

Hi,

we have Marketo/Wistia integration up and running and things work well. However, there is one issue when it comes to form behaviour on known leads.

Typically you would set this up through "Custom HTML" on a form settings, what we did, the problem is, that token {{form.Button:default=Download}} doesn't do anything on the video, resulting in a form staying on the video and visitor can not move forward. Any ideas on how to fix that? Maybe @Margot Mazur​ can help?

Thank you;Matjaž

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Best answer by SanfordWhiteman

Well, their integration doesn't really understand how to use all the possible permutations of a Marketo form. And because of timing issues, it generates this error, if you haven't noticed:

Because of the way they slipstream the forms library into their player, it's going to be really difficult to debug (and to be honest, this being a commercial software product, I'm not so motivated to fix it for them pro bono...).

1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
October 31, 2017

Please provide a sample URL -- I think I know what the integration is missing here but need to check it live.

M
matjazzAuthor
New Participant
October 31, 2017

Hi Sanford,

see the form behaviour in real life on these two videos:

Implementing NSX – real-life journey from idea to practice » NIL

Azure Active Directory (Part 1) » NIL

Thanks; Matjaž

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
October 31, 2017

Well, their integration doesn't really understand how to use all the possible permutations of a Marketo form. And because of timing issues, it generates this error, if you haven't noticed:

Because of the way they slipstream the forms library into their player, it's going to be really difficult to debug (and to be honest, this being a commercial software product, I'm not so motivated to fix it for them pro bono...).

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