Daily 'Web Services Error' (20023 & 20024) | Community
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Anonymous
April 25, 2017
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Daily 'Web Services Error' (20023 & 20024)

  • April 25, 2017
  • 2 replies
  • 3949 views

Hi all - Not sure if this is the right place, but I haven't been able to find any similar issues and I was hoping someone may be able to help out.

Every day, we receive web services errors 20023 and 20024 from the SOAP API, which are:

20023 - Rate Limit Exceeded (The number of calls in the past 20 seconds was greater than 100)

20024 - Concurrency Limit Exceeded (The number of concurrent calls was greater than 10)

The descriptions of the errors in Marketo's documentation are pretty self-explanatory, but I'm having trouble identifying the root cause. As far as I know, there isn't anyway to identify exactly what calls are causing these issues to arise.

So I guess my questions are:

1. Has anyone else run into a similar issue?

2. Is there somewhere to find more information so I can diagnose the root cause?

3. What are the best practices for staying within the Rate/Concurrency limits?

Thanks

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Best answer by SanfordWhiteman

Thanks for moving.

This is one of the 2 problems with SOAP vs REST: no auditing of use per client app (the other problem being the root access you grant to your instance).

Best practice is to run all your calls through an API gateway (Apigee, AWS API GW, etc.) to ensure auditing + control. Ironically this is a very low-cost exercise since your daily call limit is so low in the grand scheme.

2 replies

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
April 25, 2017

Thanks for moving.

This is one of the 2 problems with SOAP vs REST: no auditing of use per client app (the other problem being the root access you grant to your instance).

Best practice is to run all your calls through an API gateway (Apigee, AWS API GW, etc.) to ensure auditing + control. Ironically this is a very low-cost exercise since your daily call limit is so low in the grand scheme.

A
Anonymous
April 25, 2017

Thanks for the info! Do you know how the SFDC sync factors into the API limits?

Grégoire_Miche2
Grégoire_Miche2
New Participant
April 25, 2017

The SFDC sync using Marketo of the shelf connector does not consume any Marketo API.

-Greg

SanfordWhiteman
SanfordWhiteman
New Participant
April 25, 2017

Andrew, you should move this to Products (Champions is about the badge/incentive program itself, not support). I'll answer it over there.

A
Anonymous
April 25, 2017

Thanks, Sanford. Just moved it.

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