Deactivated user still getting Reports | Community
Skip to main content
Amanda_Thomas6
Amanda_Thomas6
New Participant
August 8, 2016
Solved

Deactivated user still getting Reports

  • August 8, 2016
  • 1 reply
  • 2456 views

An employee recently left our company. Their email is forwarding to a colleague. They are receiving all the reports subscribed to by the former employee. I have deleted the user, but the reports are still being sent to the user email. Is this the way it is supposed to run? (Emailing a deleted user no matter what?) If so, how do I find all reports a user is subscribed to?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Jenn_DiMaria2

Here's all the info about managing report subscriptions: Manage Report Subscriptions - Marketo Docs - Product Docs

1 reply

Jenn_DiMaria2
Jenn_DiMaria2
New Participant
August 8, 2016

You can email reports to any email address, regardless of whether or not they are a Marketo user. You can unsubscribe people from receiving the emails by clicking on the "Subscriptions" tab in any report.

    Amanda_Thomas6
    Amanda_Thomas6Author
    New Participant
    August 8, 2016

    Thanks @Jennifer DiMaria​! Is there anyway to search for all reports subscribed to by an email? Or, do I have to wait to get an email in order to know that they're subscribed to a report? Also, is there a way to mass edit subscriptions? Or do I have to go to the subscriptions tab of each report?

    Jenn_DiMaria2
    Jenn_DiMaria2Accepted solution
    New Participant
    August 8, 2016

    Here's all the info about managing report subscriptions: Manage Report Subscriptions - Marketo Docs - Product Docs

      Terms & ConditionsAccessibility statement

      Loading footer...