Delete Person Flow Step - Can this person be imported again? | Community
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Monica_Haley1
New Participant
September 20, 2018
Solved

Delete Person Flow Step - Can this person be imported again?

  • September 20, 2018
  • 3 replies
  • 5386 views

If we execute the Delete Person Flow Step in a Durable Unsubscribe campaign, can that delete person be reimported?

I'm getting mixed messages from previous posts.

I ran 2 tests where I imported 2 different people who had been deleted and it seems Marketo does not create a new record.

But then I found another thread that says if it comes from SFDC it will create a new record. We are using Netsuite for our CRM.

I can't find a definitive answer.

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Best answer by SanfordWhiteman

Let's do this step by step.

First, search again now to make sure those imports are complete.

Next, make sure you don't have an operational campaign that is simply deleting the leads again upon import.

Then enter the same email address on a form and search for the resulting lead.

There's no inherent restriction on re/creating leads (that feature would be very, very bizarre if it did exist).

3 replies

Monica_Haley1
New Participant
September 28, 2018

Sorry to disappear, we just got back to this issue. We removed the wait step to test but I think that was keeping us from testing properly. My import wasn't even going through succesfully either. Anyway, we added wait step back, imported to the durable unsubscribe list and it imported successfully, was deleted through the workflow and we were able to add back through a form and in the second test a list import. Thank you everyone for your input.

SanfordWhiteman
New Participant
September 28, 2018

OK, please mark somebody's response as Correct.

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
September 20, 2018

Let's do this step by step.

First, search again now to make sure those imports are complete.

Next, make sure you don't have an operational campaign that is simply deleting the leads again upon import.

Then enter the same email address on a form and search for the resulting lead.

There's no inherent restriction on re/creating leads (that feature would be very, very bizarre if it did exist).

Grégoire_Miche2
New Participant
September 20, 2018

And also, if you use workspaces and partitions, make sure that you are searching for the person in the proper partition. Better search from a workspace that can access all the partitions. You should have such a workspace, if the setup is done correctly.

-Greg

SanfordWhiteman
New Participant
September 20, 2018

Is it a coincidence, or did your colleague just post this exact question on the blog post Feeding the Durable Unsubscribe List without increasing the database ?

Better to have it here in Products​ at any rate.

Jenny_Falke
New Participant
September 20, 2018

Yep, sure did. Deleted it over there.