Deleting leads from Marketo only - How to handle possible duplicates or syncing issues? | Community
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Tamir_Belzer
Tamir_Belzer
New Participant
August 18, 2020
Question

Deleting leads from Marketo only - How to handle possible duplicates or syncing issues?

  • August 18, 2020
  • 1 reply
  • 2733 views

Hey, Due to limitations of number of records in Marketo we thought about mass delete some of our old leads only in Marketo. We have a sync rule in place to make sure these leads will not be re-synced from Salesforce but if these leads will happen to come back and fill out any form on our website, How can we make sure a duplicate record will not be created or there will not be a syncing issue because Salesforce will return an error because there's already a record with this email address? 

 

Thank you. 

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1 reply

Carrie_Chandle1
Carrie_Chandle1
New Participant
August 18, 2020

Hi @tamir_belzer - If you remove the records as you mentioned and they become SFDC-only records, Marketo will create a new person record if any of those people fill out a form. Marketo can't see those records if they're SFDC-only, and therefore won't recognize the record as a duplicate. 

 

There are some good comments from Sanford on this post about duplicates and databases: https://nation.marketo.com/t5/Product-Discussions/Issue-with-duplicates-between-Salesforce-and-Marketo/m-p/78923

    Tamir_Belzer
    Tamir_BelzerAuthor
    New Participant
    August 18, 2020

    Thank you Carrie. I was hoping there is a way to get around it somehow that I did not think of or wasn't aware of. 

     

    I guess there isn't. Thanks

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