Deleting tokens in program templates | Community
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Anonymous
Jun 22, 2016 9:28 PM UTC
Question

Deleting tokens in program templates

I'm trying to delete some tokens in program templates, and am not able to as it says the tokens are in use. I think I scoured everywhere looking for each instance and removed, but I must be missing something.

Is there a way to see where a particular token is being used, so you can remove it form that asset and then delete the token?

Thank you

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    13 replies

    Amy_Goldfine
    Amy_Goldfine
    Level 9
    Jan 30, 2020 11:37 PM UTC

    Reach out to support and they'll delete them for you. It's a known issue.

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    Amy GoldfineMarketo Champion & Adobe Community Advisor
    Diego_Lineros2
    Diego_Lineros2
    Level 5
    Jan 31, 2020 9:14 AM UTC

    I did and this is not the point... to delete a token we need to reach support, great product 👏. And, if it is a known issue since last decade, why it hasn't been fixed?

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      Amanda_Thomas6
      Amanda_Thomas6
      Level 8
      Jun 23, 2016 1:51 PM UTC

      Karenna Glover  This would be a good idea to post! I'd vote for a feature that lists where the tokens are being used.

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      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      Jun 23, 2016 2:02 PM UTC

      Ideas on this already exist multiple times. read the post I mentionned earlier.

      -Greg

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        Diego_Lineros2
        Diego_Lineros2
        Level 5
        Jan 30, 2020 4:44 PM UTC

        2020 and still deleting tokens is a roulette, what a Joke Marketo!!

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        Grégoire_Miche2
        Grégoire_Miche2
        Level 10
        Jun 22, 2016 10:09 PM UTC

        HI Karen,

        There is known bug about token deletion and false "token in use" message. Look at 1-9 and 4-2 in here: Just do it! Marketo so-called minor missing features

        -Greg

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          Anonymous
          Jun 23, 2016 12:49 PM UTC

          Thanks for the info and link. Guess we'll leave them in for now.

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          Grégoire_Miche2
          Grégoire_Miche2
          Level 10
          Jun 23, 2016 2:03 PM UTC

          Hi again Karenna,

          The trick is to renames them. We rename them "zz-To Be Deleted-#x".

          -Greg

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          Josh_Hill13
          Josh_Hill13
          Level 10
          Jun 22, 2016 9:52 PM UTC

          No, but it's probably in the email or page code or even the Template.

          Why do you want to delete all of them?

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          Anonymous
          Jun 23, 2016 12:48 PM UTC

          Thanks for replying Josh. I don't want to delete all; just the ones that aren't being used.

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          gkrajeski-SWLN
          Level 10
          Jun 23, 2016 1:49 PM UTC

          Check the templates, emails & pages, as well as your flow steps in any campaigns!

          If it still is giving the error then I'd lean towards the response below by @Grégoire Michel

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