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traceyrbartz
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September 23, 2022
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Delivery activities when using email CC

  • September 23, 2022
  • 1 reply
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While reading through product docs about the email CC functionality I noticed the following statement:

"delivery activity (sent, delivered, hard bounce, etc.) other than “soft bounce” will not register, as Marketo is not able to distinguish delivery events for the Marketo Person from the CC recipients’."

I'm hoping someone who has implemented this can tell me exactly how this appears in reporting. The way I'm reading this, if I send an email to 10k people and there is a CC address for each person (so I'm actually sending 20k emails), the send number in the email performance report would be 0. Is that true?

 

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Best answer by Michael_Florin-2

No, I believe the number in your performance report is 10k. What Marketo is saying here that the CC email is not registered as an activity.

 

Very similar to the "Send Alert" step. Send Alert itself is registered, but the email send, delivery, open or click on that alerted person is not. So you can never tell if your alert was actually delivered.

1 reply

Michael_Florin-2
Michael_Florin-2Accepted solution
New Participant
September 25, 2022

No, I believe the number in your performance report is 10k. What Marketo is saying here that the CC email is not registered as an activity.

 

Very similar to the "Send Alert" step. Send Alert itself is registered, but the email send, delivery, open or click on that alerted person is not. So you can never tell if your alert was actually delivered.

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