Delivery rate is 100% on RCE | Community
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Itay_Billet4
Itay_Billet4
Level 8
Jul 16, 2018 11:43 AM UTC
Solved

Delivery rate is 100% on RCE

Hi All, we're trying to analyze our email delivery rate and we tried to see the results via the RCE. Seems like the "sent" and "delivered" are identical, although when running a regular email report we do see a lower delivery rate.

Any reason why it would be?

Thanks!

Itay

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Itay_Billet4
Itay_Billet4Accepted solution
Level 8
Jul 23, 2018 6:37 AM UTC

Hi @Josh Hill​, I think I found the error - my filer was on "emails delivered" (and not on emails sent). I changed the filter and the results look more accurate.

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
Jul 16, 2018 7:33 PM UTC

RCE looks mostly at the Lead counts instead of email counts, so there are some subtle differences there. Perhaps @Mike Reynolds​ can shed more light onthis?

Maybe you deleted people who weren't delivered?

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Itay_Billet4
Itay_Billet4AuthorAccepted solution
Level 8
Jul 23, 2018 6:37 AM UTC

Hi @Josh Hill​, I think I found the error - my filer was on "emails delivered" (and not on emails sent). I changed the filter and the results look more accurate.

Translate
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