Design Studio error when trying to move multiple images/files at the same time | Community
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gdegroot95
New Participant
July 8, 2025
Question

Design Studio error when trying to move multiple images/files at the same time

  • July 8, 2025
  • 1 reply
  • 624 views

Hi!

I am trying to clean up all the images and files in the Design Studio that we upload to Marketo. When selecting multiple items at one time and hitting the "move" button, I keep getting an error image that will not allow me to select multiple until I refresh the page. I can select multiple one time before I get the error message again.

I wouldn't care that much but we have over 600 items and selecting one at a time is tedious and time consuming. Just trying to see if there are better solutions! Any help is appreciated.

Here is the error message:

 

TypeError: Unhandled Promise Rejection: Cannot read properties of undefined (reading '0')

Stack trace:

TypeError: Cannot read properties of undefined (reading '0')
    at https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/317.c48a3e4447658e0d7322.js:1:35305
    at https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/1223.dd50dc3bf664cb472fe6.js:1:1381355
    at Object.Ke (https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/793.b842dfa55d21f3415ae6.js:2:5847147)
    at Ye (https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/793.b842dfa55d21f3415ae6.js:2:5847301)
    at https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/793.b842dfa55d21f3415ae6.js:2:5865504
    at Dn (https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/793.b842dfa55d21f3415ae6.js:2:5865598)
    at _n (https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/793.b842dfa55d21f3415ae6.js:2:5866012)
    at https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/793.b842dfa55d21f3415ae6.js:2:5871648
    at Ne (https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/793.b842dfa55d21f3415ae6.js:2:5946940)
    at https://meue.marketo.com/4491cf25b96cbc5b8d92e00339e2e85476c9f70f/793.b842dfa55d21f3415ae6.js:2:5867471

    1 reply

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    July 9, 2025

    Feel your pain on this. I generally don’t trust the Design Studio UI to allow for a lot of bulk actions. What you can do (if you are/have a developer) is use the REST API to manipulate DS assets, it’s fully reliable.

      Disha_Goyal6
      Disha_Goyal6
      New Participant
      July 9, 2025

      @gdegroot95, there could be one case that the files you want to delete might be in use that's why Marketo is not allowing to delete the same.

      G
      gdegroot95Author
      New Participant
      July 9, 2025

      @disha_goyal6 I am not trying to delete anything! I am just trying to move all files/images into new folders for better organization for the team. I have to move items one at a time because selecting multiple pulls up the error message in my original post.

       

      Thanks!

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