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Design Update: Alert Emails Do Not Process when Email Suspended =True
I have noticed that a SEND ALERT flow step will not process when the field email suspended = TRUE on a lead record (details on field below).
Why is this a problem?: If anyone has an automated campaign that sends alerts to your sales team, you might be affected. There might be some leads where the alerts are not sent.
In my case, a lead filled out a form, submitted a phone number, and because our thank you letter was rejected by the lead's email server as SPAM, an alert was NOT sent internally to Sales.
Luckily I manually caught this, but I do not understand why the alert flow step would be blocked by this field and think it should be changed. It could be costing you.
Email Suspended:
true
Email Suspended Cause:
550 The content of this message looked like spam.
Email Suspended At:
Jan 23, 2014 4:17 PM
Why is this a problem?: If anyone has an automated campaign that sends alerts to your sales team, you might be affected. There might be some leads where the alerts are not sent.
In my case, a lead filled out a form, submitted a phone number, and because our thank you letter was rejected by the lead's email server as SPAM, an alert was NOT sent internally to Sales.
Luckily I manually caught this, but I do not understand why the alert flow step would be blocked by this field and think it should be changed. It could be costing you.
Email Suspended:
true
Email Suspended Cause:
550 The content of this message looked like spam.
Email Suspended At:
Jan 23, 2014 4:17 PM