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New Participant
February 20, 2024
Question

Determining Lead Origin

  • February 20, 2024
  • 2 replies
  • 2506 views

I'm trying to determine where leads are originating from (for example: Google, LinkedIn, etc.). I specifically want to know which Google ad word the lead came from and I'm not sure what fields I need to get this information so it can be added to reports.

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2 replies

SanfordWhiteman
New Participant
February 20, 2024

Even with a thorough multi-touch attribution process like Michael suggests — and you absolutely should implement one — you won’t have “the Google ad word” in a field. This data is not passed verbatim from Google for privacy reasons. You’ll have the gclid, which you pass to Google to close the circle on attribution but which is meaningless on its own.

Michael_Florin-2
New Participant
February 20, 2024

This depends on how you have set up your lead capturing process. How you handle Lead Source/Person Source, whether or not you save utm parameters in fields on form submit or which native integrations - e.g. with LinkedIn - you have. I think you will need to explain all that a little more to enable us to give a solid response.

 

If you don't know all that much about your instance, probably start with a Smart List filter like this:

 

 

Does this return any people? And if so, take a look at their activity history and and check their "filled out form" details. Which form were they submitting, how do the query strings look like and did you save them? That might enable you to add the correct fields to your reporting views or define your custom columns.

New Participant
February 26, 2024

Search Brand campaign: utm_source=google&utm_medium=cpc&utm_campaign=SearchBrand&utm_term={keyword}

Display Competitors campaign: utm_source=google&utm_medium=cpc&utm_campaign=DisplayCompetitors&utm_term={keyword}

Search NB Tier 2 campaign: utm_source=google&utm_medium=cpc&utm_campaign=SearchNBTier2&utm_term={keyword}

Search NB Asset Intelligence campaign: utm_source=google&utm_medium=cpc&utm_campaign=SearchNonbrandAssetIntelligence&utm_term={keyword} (paused)

So we have followed the steps from Marketo. I'm not exactly sure why that information wouldn't be pulling into Marketo. Could something else be interfering with the integration? 
 
From what I remember on our call about this, when looking at a live ad and clicking through, the UTM templates were being applied. I just ran a diagnostic test on our Brand Search campaign to double check and am seeing the templates applied.
SanfordWhiteman
New Participant
February 26, 2024

OK, those are your hard-coded keywords. Not the same as the value actually searched by the end user — that’s what you cannot see.

 

Do you have Hidden fields set to Auto-Fill from these query parameters?

 

What do you see in the Details of the Filled Out Form activity (which will include the whole URL as well)?