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Aslihan_Ayan_Ha
Aslihan_Ayan_Ha
New Participant
December 4, 2015
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Different SLA for the same Stage

  • December 4, 2015
  • 1 reply
  • 2180 views

In the revenue model, I want to have different SLA fro the SAL stage, since the lead can be accepted/assigned to an SMB Sales group or to an Enterprise Sales group. Is this possible? If so, how?

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Best answer by Grégoire_Miche2

Hi Ashley,

Reviewing the other discussion ( Revenue Model - Gates?  ) I see it led to the same conclusion, unfortunately

Have you tried Josh's suggestion to connect Enterprise and SMB ?

I am not sure that having the same TOFU and MOFU makes a requirement to keep one RCM. Most of the customers I work with have anyway distinct objectives, telemarketing and sales orgs for the 2 markets. The key question will be : can you identify early enough if a lead belongs to SMB or Enterprise segment to put them in the right RCM ?

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2
New Participant
December 4, 2015

Hi Ashley,

2 solutions, either you create 2 distinct SAL stages, each with their own SLA, or you use 2 distinct revenue models (one for SMB, one for Enterprise).

-Greg

Aslihan_Ayan_Ha
Aslihan_Ayan_HaAuthor
New Participant
December 4, 2015

Thanks @Grégoire Michel​. Having two stages was my first attempt to the answer the issue. The problem that I ran into is since the TQL divided into 2 SAL stages, I lost the success path analyzer reporting. Ignore the gate concept, but here was my initial attempt/discussion under Revenue Model - Gates?  

Having two revenue modeler is an option that I am trying to avoid, since the TOFU and mid MOFU will be the same.

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
December 4, 2015

Hi Ashley,

Reviewing the other discussion ( Revenue Model - Gates?  ) I see it led to the same conclusion, unfortunately

Have you tried Josh's suggestion to connect Enterprise and SMB ?

I am not sure that having the same TOFU and MOFU makes a requirement to keep one RCM. Most of the customers I work with have anyway distinct objectives, telemarketing and sales orgs for the 2 markets. The key question will be : can you identify early enough if a lead belongs to SMB or Enterprise segment to put them in the right RCM ?

-Greg

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