Disable Tracking for an Email Link - Link Clicks Still Counted in Reports? | Community
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Jessica_Biblis
Jessica_Biblis
Level 3
Apr 26, 2017 4:01 PM UTC
Solved

Disable Tracking for an Email Link - Link Clicks Still Counted in Reports?

Hi all,

Quick question:  When you disable tracking for an email link, does Marketo still count the number of times that link is clicked for reporting purposes (like in the email performance report)? Or does it not count that at all?

I was hoping that disabling tracking for an email link would still count the number of times the link was clicked, but not associate that click back to a specific person/lead. But, after seeing the results on a recent email campaign, I'm thinking that's not the case.

Thanks in advance!

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Apr 26, 2017 4:28 PM UTC

Disabling tracking means the click goes straight to the asset. Marketo cannot know about that click.

(Meaning that Marketo cannot track the click as a Clicked Email event. Obviously subsequent Visit Web Page events, if the asset is a page rather than a downloadable, could be tracked, but that's a different matter.)

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4 replies

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Apr 26, 2017 4:28 PM UTC

Disabling tracking means the click goes straight to the asset. Marketo cannot know about that click.

(Meaning that Marketo cannot track the click as a Clicked Email event. Obviously subsequent Visit Web Page events, if the asset is a page rather than a downloadable, could be tracked, but that's a different matter.)

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    Jessica_Biblis
    Jessica_BiblisAuthor
    Level 3
    Apr 26, 2017 5:13 PM UTC

    Thanks for quick response.

    Jessica

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