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New Participant
February 20, 2024
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Discovery around Email 2 and Email 3 fields

  • February 20, 2024
  • 1 reply
  • 1652 views

Question: If we add fields "Email 2" and "Email 3" from CRM how are these handled?

1) Confirm these email addresses would not be sent any email.

2) If a form completion is done with an email address that is in one of those values, will Marketo know not to create a new record?

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Best answer by SanfordWhiteman

Those fields have no special meaning in Marketo.

 

The only way they’ll receive mail is if you deliberately use Send Alert to send to the corresponding {{lead.token}}. Send Email only ever uses the system Email Address field.

 

Marketo forms will not merge on those other fields. A custom form (fully custom, i.e. not created in Form Editor and not using the Forms JS API to submit) can potentially use the Marketo REST API to merge on Email 2 or Email 3 but that requires custom development.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
February 20, 2024

Those fields have no special meaning in Marketo.

 

The only way they’ll receive mail is if you deliberately use Send Alert to send to the corresponding {{lead.token}}. Send Email only ever uses the system Email Address field.

 

Marketo forms will not merge on those other fields. A custom form (fully custom, i.e. not created in Form Editor and not using the Forms JS API to submit) can potentially use the Marketo REST API to merge on Email 2 or Email 3 but that requires custom development.

New Participant
February 22, 2024

Hi @sanfordwhiteman  thanks for reply do you know how munchkin code does it react to this multiple email address? 

SanfordWhiteman
New Participant
February 22, 2024

Munchkin has no awareness of other email type fields.

 

When you submit a form with the Munchkin cookie value and a value for the standard Email Address field, the cookie is associated with a lead with that Email Address.