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Trevor_Parsell
Trevor_Parsell
New Participant
September 29, 2017
Solved

DKIM Settings for Sending on behalf of Partner or Client Domain

  • September 29, 2017
  • 2 replies
  • 5121 views

When sending emails on behalf of clients or partners, what is a good process for configuring the DKIM settings to optimize deliverability on their behalf? Do we need to work with the client's IT department to create a DNS entry within their web hosting platform?

I have read a lot about setting up DKIM for a single domain that you own and are hosting. But what about for clients who have approved you to send on their behalf using their domain?

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Best answer by SanfordWhiteman

Do we need to work with the client's IT department to create a DNS entry within their web hosting platform?

Absolutely.  If you're sending on behalf of ​example.net​, the record is ​<selector>_domainkey.example.net ​in their DNS zone.

Also note you should ask Support for a different selector than the default ​m1​ in this case, because if the client uses Marketo themselves or may in the future, you should give them the right to use the default and your Marketo uses a custom one like ​m1parsell.​

2 replies

Trevor_Parsell
Trevor_ParsellAuthor
New Participant
October 2, 2017

Ok, thanks Sanford!

So everything would stay the same for DKIM setup except the selector which Marketo can set up to be different than the default selector?

Have you ever worked with Marketo to get a different selector? I have had a poor experience when reaching out to them for DKIM support.

Thanks!

Josh_Hill13
Josh_Hill13
New Participant
October 2, 2017

You have to be specific in what you want. Ask for it to be routed to Deliverability and you may want your AM to call up the Delivery/IT Ops team.

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
September 29, 2017

Do we need to work with the client's IT department to create a DNS entry within their web hosting platform?

Absolutely.  If you're sending on behalf of ​example.net​, the record is ​<selector>_domainkey.example.net ​in their DNS zone.

Also note you should ask Support for a different selector than the default ​m1​ in this case, because if the client uses Marketo themselves or may in the future, you should give them the right to use the default and your Marketo uses a custom one like ​m1parsell.​

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