Do back and forth emails between sales and prospects count towards communication limits? | Community
Skip to main content
Rachel_Bryan
Rachel_Bryan
New Participant
September 21, 2016
Solved

Do back and forth emails between sales and prospects count towards communication limits?

  • September 21, 2016
  • 2 replies
  • 2081 views

Our sales people often will have many back and forth emails with prospects in order to schedule meetings, or answer questions.   If this occurs, will the back and forth emails count towards communication limits, or just the first email that initiated the conversation?

Thanks!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Grégoire_Miche2

HI Rachel,

It's unlikely that all these email are sent from Marketo, are they?

If they are not, they cannot count against communication limits.

Furthermore, AFAIK, sales emails do not count against comm limits.

-Greg

2 replies

Dory_Viscoglio
Dory_Viscoglio
New Participant
September 22, 2016

As Greg mentioned, I've only found Marketo generated emails to count towards comm limits. If they are using MSI to request emails, this might be an issue towards comm limits. But otherwise, direct emails aren't counted.

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
September 22, 2016

HI Rachel,

It's unlikely that all these email are sent from Marketo, are they?

If they are not, they cannot count against communication limits.

Furthermore, AFAIK, sales emails do not count against comm limits.

-Greg

    Rachel_Bryan
    Rachel_BryanAuthor
    New Participant
    September 22, 2016

    Thank you, Greg!  Our sales team will be sending emails from the marketo outlook plug-in and tracking them -  and I just wanted to be sure that we wouldn't be heavily limiting their communications with prospects if emails are sent and tracking with MSI outlook plug in.  Thanks!

    Terms & ConditionsAccessibility statement

    Loading footer...