Do tokens work in Sales Insight Emails? | Community
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Jason_Scott
Jason_Scott
New Participant
February 5, 2014
Solved

Do tokens work in Sales Insight Emails?

  • February 5, 2014
  • 7 replies
  • 2585 views
Do tokens work in emails sent from sales insight?
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Best answer by
When tokens work:
  • When the email is sent from the Marketo Sales Insight application in Salesforce.
When they don't work:
  • My Tokens do not work in my experience, but that may have changed.
  • When emails are sent from the MSI plugins for Outlook or GMail/Chrome
  • While testing emails

7 replies

Jason_Scott
Jason_ScottAuthor
New Participant
February 5, 2014
I did not test outlook, I was testing salesforce/sales insight.
A
Anonymous
February 5, 2014
got it...so to be clear...regular token work when the template is sent from the outlook plug in right???

Hard for me to test as I am on a MAC...THANKS FOR YOUR HELP!!!! I will buy the drinks at the Summit. ;)
Jason_Scott
Jason_ScottAuthor
New Participant
February 5, 2014
I've done a few tests using salesforce.  "My tokens" do NOT work, 'regular' tokens do.  
A
Anonymous
February 5, 2014
Jason, email sent from the plug-in go out through Marketo...Have you tested the token functionality?
A
Anonymous
Accepted solution
February 5, 2014
When tokens work:
  • When the email is sent from the Marketo Sales Insight application in Salesforce.
When they don't work:
  • My Tokens do not work in my experience, but that may have changed.
  • When emails are sent from the MSI plugins for Outlook or GMail/Chrome
  • While testing emails
Jason_Scott
Jason_ScottAuthor
New Participant
February 5, 2014
Thanks.  Do "My Tokens" work as well?
A
Anonymous
February 5, 2014
Yes...just not in testing from Salesforce...
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