Dodgey import funtion | Community
Skip to main content
H
Hoppers13
New Participant
July 3, 2023
Solved

Dodgey import funtion

  • July 3, 2023
  • 2 replies
  • 2776 views

, we have 3 instsances of marketo (dont ask).

but i'm having issues importing from our live instance to test. i'm using the desired settings, but the emails arent copying over, only the programs & reports. the assets folder is there but no emails. please can anyone help?

 

i've triple checked the campaigns, they all reference their respective emails and are all aproved.

 

thanks, Mike

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Hoppers13

Hi Katja, so we don't use snippets anymore, decided they were more trouble than they were worth for us. we choose to replace existing template as the template the emails are using are the same.

we do have a segment applied so will try stripping that out.

 

thanks, Mike

2 replies

Katja_Keesom
Katja_Keesom
Community Manager
July 4, 2023

In addition to @darshil_shah1 's feedback, have you removed any snippets from your emails? For the actual email template you can indeed select a setting to define how to handle the use of it, but the same doesn't apply to snippets. They need to be removed and added back in after importing.

H
Hoppers13AuthorAccepted solution
New Participant
July 4, 2023

Hi Katja, so we don't use snippets anymore, decided they were more trouble than they were worth for us. we choose to replace existing template as the template the emails are using are the same.

we do have a segment applied so will try stripping that out.

 

thanks, Mike

Darshil_Shah1
Darshil_Shah1
Community Manager
July 4, 2023

Sounds good! Let us know how it goes. 🙂

 

Darshil_Shah1
Darshil_Shah1
Community Manager
July 3, 2023

I'd suppose you have opened up the bridge b/w your source and destination instances. Do you see any error messages while trying to import email? You'd have to ensure all the dependencies (e.g., associated templates) are taken care of and apt conflict resolution settings are in place.

 

Terms & ConditionsAccessibility statement

Loading footer...