Does an email template update require creating a new email asset vs. using a cloned asset? | Community
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Guitarrista82
New Participant
January 5, 2023
Solved

Does an email template update require creating a new email asset vs. using a cloned asset?

  • January 5, 2023
  • 2 replies
  • 3185 views

Hello,

 

For our weekly email sends, our team clones the previous email asset. So each "new" email is a clone of a clone of a clone.

I noticed that when I created a new module and added it to the template we use for testing code changes, it worked perfectly. The email asset I use to view any changes to our "testing template" is a single original email--not a clone of a clone.

After testing the changes in our "testing template," we make the update to our "master email templates".

 

However, after updating our master email template and pulling the new module into a clone of a clone of a clone (times 40 emails or so) that uses that master template, the module did not work as intended. A previous fix I had applied to the hero image to ensure it expanded the full width of a mobile device in the Outlook app did not work, and there was another weird issue where the number and headline text were aligning center instead of staying left-aligned as shown below:

 

Correct header text alignment:

 

Incorrect header text alignment:

 

My question is: When is it necessary to create a new email asset after making changes to an email template? If I make small changes to an existing module, is it necessary to create a new email asset or can we just pull in the updated module and everything should work as intended (given the code is correct, of course)? I understand when it comes to clones of clones of clones that code corruption can happen, but is that true for small changes as I mentioned, or just for bigger code changes like a newly created module?

 

Thanks so much,

LK

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Best answer by Darshil_Shah1

AFAIR, I haven't encountered an error while updating a cloned email post-email template update specifically (but I won't be too surprised if people encounter that at times). IMO and as far as I understand, cloning is just creating a new asset from scratch with the contents of an existing email taken over. Are you able to verify whether you see the same errors in an "un-cloned" email asset using the master template? You should also verify whether the template code of both email templates (test and master) is the same.

 

2 replies

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DeniseGreenberg
New Participant
January 5, 2023

I agree with Guitarrista82. I have been told explicitly by Marketo Support that a clone of a clone of a clone can become corrupt. I would recommend cloning a Program Template each time - with the email that you want to use in the template. That way you'll only ever be cloning the email once. 

    Darshil_Shah1
    Darshil_Shah1Accepted solution
    Community Manager
    January 5, 2023

    AFAIR, I haven't encountered an error while updating a cloned email post-email template update specifically (but I won't be too surprised if people encounter that at times). IMO and as far as I understand, cloning is just creating a new asset from scratch with the contents of an existing email taken over. Are you able to verify whether you see the same errors in an "un-cloned" email asset using the master template? You should also verify whether the template code of both email templates (test and master) is the same.

     

    G
    Guitarrista82Author
    New Participant
    January 5, 2023

    Hi Darshil,

     

    Yes, I did verify using an un-cloned email asset for the master template that the errors did not appear. I will need to double check the code between the test and master templates, however. It should be the same, but there may be differences.

     

    Thank you,

    LK

    C
    ChristianeRo1
    Community Manager
    January 5, 2023

    If you cloned ... were you looking at the final approved email asset? Similar to when you make a change to a form on a Landing Page, you won't see the updated form until you approve both the form and the landing page. Perhaps that's the issue.

     

    And, it is worth mentioning that, while I haven't experienced an issue when updating a template, on occasion, I do find it helpful to start from a fresh clone if I've made too many copies of copies. 

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