Does marketo support cc and bcc of email ? | Community
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Anonymous
Mar 6, 2015 10:42 PM UTC
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Does marketo support cc and bcc of email ?

We are using the followign blog to send mails dynamically. 

http://developers.marketo.com/blog/sending-an-email-with-dynamic-content-from-marketo-using-the-api/

Is there any way that we can support cc and bcc ? Does marketo support cc and bcc ?
 
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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Mar 7, 2015 12:59 AM UTC
@Santhosh N if you're already using the API, you can do another Request Campaign against a static list of addresses you keep in your server config.  You can change one of your passed tokens so that it adds, for example, the text "[Copy]" or "[BCC]" to the Subject line for the people being copied on the email.

The BCC function that @Justin C is referring to isn't really right for this.  It means that you get a copy of every email sent to a single address. That can really overwhelm your server and is meant for archiving/auditing rather than for day-to-day operation.
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7 replies

Anonymous
Mar 24, 2015 5:29 AM UTC
Just came across alerts. Will alert flow will be useful for my case?
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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Mar 7, 2015 12:59 AM UTC
@Santhosh N if you're already using the API, you can do another Request Campaign against a static list of addresses you keep in your server config.  You can change one of your passed tokens so that it adds, for example, the text "[Copy]" or "[BCC]" to the Subject line for the people being copied on the email.

The BCC function that @Justin C is referring to isn't really right for this.  It means that you get a copy of every email sent to a single address. That can really overwhelm your server and is meant for archiving/auditing rather than for day-to-day operation.
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Justin_Cooperm2
Justin_Cooperm2
Level 10
Mar 6, 2015 10:47 PM UTC
We support BCC to one address. This would be applied for every email though.
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Navin_Watumull
Navin_Watumull
Level 2
Jun 1, 2018 9:11 PM UTC

I have a similar question. We use Marketo to email thousands of clients with information customized to them (i.e. pricing specific to them). We need to dynamically cc the corresponding relationship manager for each client so they are aware of these communications. How can we do this?

I saw a post from 2016 where this functionality was not available. (Can I dynamically cc an email using a token?) Is it available now?

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SanfordWhiteman
SanfordWhiteman
Level 10
Jun 1, 2018 9:28 PM UTC

The answer is it's still on the horizon. I thought there was a recent feature announcement about this, but can't find it in a search.

For now you can use Send Alert directly following the Send Email​ step.

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