Does "Sync Lead to SFDC" only push, or pull data also? | Community
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Andy_Varshneya1
Andy_Varshneya1
New Participant
October 13, 2015
Solved

Does "Sync Lead to SFDC" only push, or pull data also?

  • October 13, 2015
  • 4 replies
  • 2696 views

Hi,

Does the Sync Lead to SFDC function only push the changes from Marketo to SFDC or does it also pull in any changes made on that side, including but not limited to lead activities?

Thanks,

Andy

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Best answer by JohnCl9

Hi Andy,

My understanding is that if the lead already exists in SFDC it will update data on both sides.

John

4 replies

A
Anonymous
October 13, 2015

It also depends on how the Marketo user (Admin) is set. Which fields can sync.

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    October 13, 2015

    And also, lead activities are not synchronized, only lead fields are.

    Andy_Varshneya1
    Andy_Varshneya1Author
    New Participant
    October 13, 2015

    So essentially if a lead activity is logged in SFDC, there's no control on when it syncs over? We've seen at times that the SFDC activity will sync over, but not till 15-20 minutes later, and by that time the smart campaign running to check if an activity has been logged has already run.

    Looks like we'll have to push the activity via the REST API. What a disappointment.

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    October 13, 2015

    Hi Andy,

    Most recent update date/time wins.

    -Greg

    J
    JohnCl9Accepted solution
    Employee
    October 13, 2015

    Hi Andy,

    My understanding is that if the lead already exists in SFDC it will update data on both sides.

    John

    Andy_Varshneya1
    Andy_Varshneya1Author
    New Participant
    October 13, 2015

    Great, thanks John.

    I asked because we're looking to build out an SLA tracker, so I need to have all lead activities synced from SFDC to Marketo before checking to see if the SLA was violated.

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