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Anonymous
February 23, 2018
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Domain Alias Not Working

  • February 23, 2018
  • 2 replies
  • 6473 views

I am trying to set up a domain alias. I followed the instructions outlined in this article: Add Additional Landing Page CNAMEs - Marketo Docs - Product Documentation but it still doesn't seem to be working correctly so I'm hoping someone on here can help me identify the problem.

We are trying to set up a domain alias for a brand new domain: www.bbitestlabs.com. We have simply just purchased that domain, there is not an actual website tied to it.

We got our IT team to set up the CNAME as follows: CNAME www.bbitestlabs.com -> bbitestlabs.mktoweb.com

When I go into set up the domain alias I am typing it as bbitestlabs.com without the www and . And it's not working. I'm getting an error message that says the IP address isn't found. Can anyone offer some insight onto which piece of the puzzle I'm missing?

Thanks,

Courtney

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Best answer by Jim_Thao7

is your Account String correct (bbitestlabs)?  I noticed it's the same as your new domain, which may be a coincidence, but wanted to ask.

2 replies

Jim_Thao7
Jim_Thao7Accepted solution
New Participant
February 23, 2018

is your Account String correct (bbitestlabs)?  I noticed it's the same as your new domain, which may be a coincidence, but wanted to ask.

A
Anonymous
February 23, 2018

We need the Account String to be different. We are trying to set up this new domain so it's not associated with our other brand whatsoever. The Account string has the other brands name in it. Is this even possible?

Jim_Thao7
Jim_Thao7
New Participant
February 23, 2018

I'm not sure if you can have 2 account strings attached to the same account.  Did you grab the Account Name from your Admin>Landing Pages section or is this made up to match your domain alias?

SanfordWhiteman
SanfordWhiteman
New Participant
February 23, 2018

We got our IT team to set up the CNAME bbitestlabs.com -> bbitestlabs.mktoweb.com

This wasn't actually completed.

www.bbittestlabs.com has two A records pointing to these 2 IP addresses:

www.bbitestlabs.com. 10 IN A 198.105.244.11
www.bbitestlabs.com. 10 IN A 104.239.213.7

Note that the same hostname cannot simultaneously appear in on the left-hand-side of an A record and left-hand-side of a CNAME. It's one or the other. And 10 seconds is a very low (unacceptably so unless during transition, where it's okay) TTL value.

The zone apex is also an A

bbitestlabs.com. 600 IN A 50.63.202.59
A
Anonymous
February 23, 2018

Great, this is very helpful. I don't have as much experience in the developer/IT side of Marketo yet. Would you mind helping me better understand what exactly it is that I need to tell my IT person to do to correct this issue?

SanfordWhiteman
SanfordWhiteman
New Participant
February 23, 2018

If, as Jim suggests, you're trying to use an account string that doesn't actually exist, there's nothing for IT to do.

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