Duplicate Lead Created for Same Email Address with Different Company Name | Community
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Danielle_Wong
Danielle_Wong
Community Manager
Aug 8, 2019 6:24 PM UTC
Question

Duplicate Lead Created for Same Email Address with Different Company Name

We are seeing 2 lead records with the same exact email address, however, the company name is different.  Is this why it didn't dedupe upon the 2nd form submission?

Thanks

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
Aug 8, 2019 6:32 PM UTC

That would only be the reason if you have a compound primary key (email + company) specifically set up by Marketo support.

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Danielle_Wong
Danielle_WongAuthor
Community Manager
Aug 8, 2019 6:34 PM UTC

Thanks Sanford. We don't have this set up. So now I'm wondering why this person was not just updated in the current record instead of a new record created causing duplicate. I guess this will be a question for Marketo Support.

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