Duplicate Leads won't Merge

Hello,

I am in the process of merging some duplicate leads. It's giving me a system error and showing the three conflicting fields:

- add to marketo campaign

- Deal ID

- Photo URL

It ends with System error, cannot merge. If you have any ideas, please let me know.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by avictor

Are these records synced to CRM? These issues tend to occur when you trying to merge an SFDC Lead and an SFDC contact.

New Participant

Hi @daynarod - can you add a screenshot of the exact error you're receiving? That will be helpful in determining the issue here.

Thanks,

Cory Gabor

Marketing Consultant

LeadMD

New Participant

Here is the error message. It's happening on specific dates like this

avictorAccepted solution

New Participant

Are these records synced to CRM? These issues tend to occur when you trying to merge an SFDC Lead and an SFDC contact.

Sign up