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New Participant
March 30, 2020
Solved

Duplicate Leads won't Merge

  • March 30, 2020
  • 1 reply
  • 4290 views

Hello,

I am in the process of merging some duplicate leads. It's giving me a system error and showing the three conflicting fields: 

- add to marketo campaign

- Deal ID 

- Photo URL

It ends with System error, cannot merge. If you have any ideas, please let me know.

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Best answer by avictor

Are these records synced to CRM? These issues tend to occur when you trying to merge an SFDC Lead and an SFDC contact. 

1 reply

Cory_Gabor1
New Participant
March 30, 2020

Hi @daynarod - can you add a screenshot of the exact error you're receiving? That will be helpful in determining the issue here. 

 

Thanks,

Cory Gabor

Marketing Consultant 

LeadMD

daynarodAuthor
New Participant
April 1, 2020

 Here is the error message. It's happening on specific dates like this 

avictor
avictorAccepted solution
New Participant
April 1, 2020

Are these records synced to CRM? These issues tend to occur when you trying to merge an SFDC Lead and an SFDC contact.