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TK9
TK9
New Participant
November 9, 2023
Solved

Dynamic Chat - Business / After Hour Times?

  • November 9, 2023
  • 1 reply
  • 1554 views

Hello,

 

Can certain Dynamic Chat dialogues only appear during 8 am-5 pm business hours?

 

Also, is it possible to offer a live chat within the dialogue flow if only within business hours? I would like to offer a different dialogue path if that chat occurs outside of business hours.

 

Any input is appreciated!

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Best answer by Sreekanth_Reddy

Hello @tk9 Great question. We are working towards introducing "Agents Online" option both in dialogue targeting and conditional branching which is exactly for these usecases.

 

Right now, you can configure the global fallbacks when an agent is not available.

1 reply

Sreekanth_Reddy
Sreekanth_ReddyAccepted solution
Employee
November 10, 2023

Hello @tk9 Great question. We are working towards introducing "Agents Online" option both in dialogue targeting and conditional branching which is exactly for these usecases.

 

Right now, you can configure the global fallbacks when an agent is not available.

TK9
TK9Author
New Participant
November 13, 2023

Thank you, @sreekanth_reddy. 

 

I am glad to hear that those options are coming down the pipeline!

 

Would you happen to know an estimated time for release?

Sreekanth_Reddy
Sreekanth_Reddy
Employee
November 16, 2023

We are targeting for H1 of 2024

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