Hi community!
Wondering if Dynamic Chat has the dialogue option to show a different message when the agents are offline vs online?
So if there's one connected (on hours) it will assign the chat or calendar to the agent, but if nobody is connected (off hours) it will show an "I'm sorry" dialogue.
As far as I know, all you can do today is display a fallback message if the person doesn't qualify to chat with the sales agent (in the case of custom routing logic) or if sales agents are offline or unavailable. You can configure this in the Agent Management > Live Chat fallback option. When creating a custom message, you can style the font, use links, and even insert emojis! You can also select the meeting booking option in the fallback setting (see the little checkbox in the below snapshot) that would allow the visitor to book a meeting instead. I hope this helps. Please let us know if you have any questions.
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