Dynamic Chat Reaches Dialogue Goal, Goal Name not Populating in Trigger | Community
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aisling-keogh
New Participant
August 23, 2022
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Dynamic Chat Reaches Dialogue Goal, Goal Name not Populating in Trigger

  • August 23, 2022
  • 2 replies
  • 2972 views

I'm building a program in Marketo so that when someone completes a "Goal" in the Dynamic Chat flow, they receive email A for Goal A and email B for Goal B, for example. However, the trigger in my program is not pulling the Goal Names from my Dynamic Chat for me to pick from the drop down. Do I have to publish my dynamic chat? How does my Marketo Instance recognize and pull over the goals that have been created in my Dynamic Chat?

Best answer by EllenSchwier

When I was building these smart campaigns, I always used a naming convention for the Goal names and then used the "contains" constraint on the trigger. I would simply copy the name from Dynamic Chat to paste into the Marketo smart campaign so you can have it set up before activating the dialogue. I hope that helps. 

2 replies

Sreekanth_Reddy
Sreekanth_Reddy
Employee
August 24, 2022

A goal activity is created into Marketo whenever a visitor interacts with a dialogue you designed through Chatbot and reaches a specific point in the conversation where a goal card is added. This happens almost in near realtime

 

Also as Ellen mentioned, we suggest using contains conditions and paste the goal name

EllenSchwier
EllenSchwierAccepted solution
New Participant
August 24, 2022

When I was building these smart campaigns, I always used a naming convention for the Goal names and then used the "contains" constraint on the trigger. I would simply copy the name from Dynamic Chat to paste into the Marketo smart campaign so you can have it set up before activating the dialogue. I hope that helps. 

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