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EmilyAu3
New Participant
June 29, 2021
Question

Dynamic email using segmentation user language error

  • June 29, 2021
  • 2 replies
  • 1265 views

We have a dynamic email created which is segmented based on user language. We have updated the Korean version of the email with Korean text. There are 5 emails. When previewing via segmentation - user language = APJ Korean which is the template we updated for all 5 emails, only email 1 is showing in Korean. Plus, we also set up a smart campaign to test all 5 emails sending to my personal email where we changed my profile country to be south korea and user language to be KO and email 1 is received in Korean language and part of email 2 is, but the remainder are in english. Any ideas?

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2 replies

Jo_Pitts1
Jo_Pitts1
Community Manager
June 30, 2021

@emilyau3 ,

have you ensured ALL of the modules in your emails have been set to Dynamic, with the correct segmentation?  

And then have you ensured each segment variant has been populated with the correct text?

cheers

Jo

Katja_Keesom
Katja_Keesom
Community Manager
June 29, 2021

Not really without any screen shots. Are other language versions working ok?

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