Dynamic tokens not displaying correctly in email when using segmentation :{

Hi Jo,

The issue doesn't appear in the internal preview when testing all the segments. But it does appear when sending a test email for all of the segments.

For example, I tested a bunch of different test accounts for each of our brands and the issue is appearing for all of them in Outlook online:

And in Gmail, it just happens with the My Account link that was made dynamic, not with the logo that was made dynamic:

One thing to note is that the marketer did not set any content for the other brand segments because they just want the default {{Lead.Brand Logo}} token and the default variable that shows the "My Account" text to be used.

So, if we don't set different content for the other segments, does that mean the underlying variables will appear in email?

Thanks,

LK

I hope you would have cleared/add the apt content in the the My Account text for all the segments.

Well, as an fyi - the local variables in the emails cannot  be made dynamic using the segmentation like the content defined within the editable elements (section wrapped with an "mktEditable"/"mktoText" class), however you can use the tokens in the local variable, so you can likely make them dynamic using lead/velocity tokens if you wish.