Hi Marketo Community,This might be a newbie question, but I'm wondering something on Email Blast programs.We're having two different numbers between the Audience tab and the Member tab :People in Audience : 2k (it is the accurate number)People in Members : 6kWhere is the members number coming from ? Is it related to the amount of people that received our previous email blast campaigns ? Or from a previously copied program ?When activating the program I want to be sure it is going to our 2k list, not on the 6k one.Thank you all for the precisions,

Thomas_Morgadin

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Email Blast : Different numbers between Audience vs Members

Forum|Forum|8 years ago
December 4, 2017
5 replies
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Hi Marketo Community,

This might be a newbie question, but I'm wondering something on Email Blast programs.

We're having two different numbers between the Audience tab and the Member tab :

People in Audience : 2k (it is the accurate number)
People in Members : 6k

Where is the members number coming from ? Is it related to the amount of people that received our previous email blast campaigns ? Or from a previously copied program ?

When activating the program I want to be sure it is going to our 2k list, not on the 6k one.

Thank you all for the precisions,

Marketo

Best answer by Thomas_Morgadin

I did some investigations and asked our users here.

It seems someone tried to import a csv file twice (2000x2) but it went wrong (csv imports can be tricky on Marketo). Even though they deleted the list, they did not delete the leads inside the list.

Every deleted list had the same name as the active one, that might be the reason I had 2000x3 in members, but 2k in Audience/static list. The audience was right as I thought, but I did not notice that my database was infested because of that issue.

I made them delete the incorrect imports and we're good.

Sorry for annoying you with this, I'm glad everything is sorted out.

Thomas_MorgadinAuthorAccepted solution

New Participant

I did some investigations and asked our users here.

It seems someone tried to import a csv file twice (2000x2) but it went wrong (csv imports can be tricky on Marketo). Even though they deleted the list, they did not delete the leads inside the list.

Every deleted list had the same name as the active one, that might be the reason I had 2000x3 in members, but 2k in Audience/static list. The audience was right as I thought, but I did not notice that my database was infested because of that issue.

I made them delete the incorrect imports and we're good.

Sorry for annoying you with this, I'm glad everything is sorted out.

A

Anonymous

Hi Thomas,

As far as I know, Members are leads that are already part of a given Program because they have already been through the flow. I think Audience is only based on the Smart List of new leads that you are targeting. You should be ok.