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Collins_Peter
Collins_Peter
Level 2
Oct 17, 2019 3:11 PM UTC
Question

Email delivered multiple times!

Hi, I scheduled an email yesterday and today I got 3 emails on my personal email. I checked the Smart list and the lists I have chosen are correct and no duplication. Any reason why this happened? 

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2 replies

Amit_Jain
Amit_Jain
Community Manager
Oct 21, 2019 7:44 AM UTC

Are you sure all those emails were sent to same email address? Check the "To" header field of these emails once.

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Steven_Vanderb3
Steven_Vanderb3
Level 9
Oct 17, 2019 3:16 PM UTC

Do you receive emails redirected from any other sources such as mailing lists or other email accounts that could be in your database? If you download the email source, including headers, from your email client and give them to Support, they can find exactly where they originated from and how they were sent.

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