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dheerajpatil
New Participant
August 28, 2023
Question

Email Edit access issue

  • August 28, 2023
  • 1 reply
  • 2581 views

Hello,

 

Are there any email permissions (or any other restrictions) in Marketo where you try to edit an email but it gives you an error page (shown below) and immediately logs you out of Marketo?

I was able to edit emails in the past but since last week getting below error everytime I do any email actions (edit, preview etc.)

Would appreciate any insights on this.

Thank you!

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1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
August 28, 2023

Well, yes, Marketo has permission sets for creating/editing/approving emails, but if a user's assigned role doesn't have the apt permission Marketo throws an error in the blue dialog box with this message: "You do not have sufficient privileges to perform this action". Also, it definitely should not log you out of the instance on trying to access/do something that's not included in your user's permission set. The error you're seeing appears to be a system-level error caused due to an exception at Marketo's end, and you should reach out to Marketo's support team after making sure your user has still got apt access to edit the email (just to be 100% sure). I've been also getting similar exceptions and errors with the JSON stack trace, especially after the July 2023 updates as soon I log in to some instances. I've been told by the support team that their team is working to fix those. Are you seeing this error on trying to preview/edit all the emails or this one/a few emails? I'd also check whether other users are facing this issue or not.

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dheerajpatilAuthor
New Participant
August 28, 2023

Thanks for the insights Darshil.

 

I haven't got any prompt saying ""You do not have sufficient privileges to perform this action"" yet. I am getting this error page and get logged out each time I try to edit any of the emails.

On the access side, The user access were not changed lately and I was able to perform actions till mid of August, and issue has surfaced from last week only.

Other users doesn't seem to be facing this issue and I have been in contact with support team but they are not able to reproduce this issue on their end as well.

 

Would appreciate your further inputs on this. Thank you!

Darshil_Shah1
Darshil_Shah1
Community Manager
August 28, 2023

I usually create a loom video and include it in the support ticket I submit to the support team, so they can refer to it if they aren't able to reproduce the issue on their end. Have you tried switching browsers/deleting cookies/trying in an incognito window?

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