Email Link

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Marketo Support provided me the answer!

The issue is stemming from Marketo's tracking information being added to the mailto: links. In order to stop this from happening you'd have at add in the mktNoTrack attribute to the links. I've attached a Marketo Community Support Article that explains the steps to accomplish this and stop the screen from opening up!

https://community.marketo.com/MarketoArticle?id=kA050000000KyqCCAS

I am now having the exact same problem.  Built the link through the WYSIWYG and it caused this problem.  I then stripped out the link and edited the HTML and it still caused the problem.  This is in Chrome.

I'm a little confused by your conclusion here. I suspect that the behavior you're describing is device/browser dependent. So be sure that you test this theory in a bunch of other places, especially webclients like gmail. I'd be concerned that you'd send out non-link email addresses. While devices like phones will most likely have this behavior inhernt, I think you should consider all devices. I always send my email addresses as linked mailto: and have never had this problem you're describing.

Ok, I think we have solved the issue.  Do not make email address a hyperlink.  It automatically reads the "@" as an email address and will open the email window.  It will not appear as though you can click on the email address in the preview, when you send a test email you are able to click.

Thanks Everyone!

I dont see that within the code. This is what the code looks like for the email address

<tr ><td height="35" align="center" valign="middle" bgcolor="#CCCCCC" ><div class="mktEditable" id="footer" ><p style="font-family: Arial, sans-serif; font-size: 18px; line-height: 110%;"><span style="font-size: 13.5pt; font-family: 'Arial','sans-serif';"><a href="mailto:am@mortgagebot.com">am@mortgagebot.com</a></span> | <a href="http://www.mortgagebot.com">mortgagebot.com</a> | 888.268.5220</p></div>
</td>
</tr>

Any help to get rid of that pop up would be appreciated!

Thanks!

Hey Erin- Check your link for any information about a target.  A link will read something like <a href="mailto:URL.com">text</a>  If within that you have target="_blank" then delete that whole statement and it should stop the double popups. 

Hi Erin,

I believe this is actually inherent functionality for receiving systems to see email addresses and automatically assume when you click it will be that you're wanting to send an email.  

You maybe able to adjust this at the HTML level of your email though.

SORRY, I posted this in the wrong area!!