Email Link Performance Report is not congruent with Viewing Qualified People | Community
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Nate_Deacon
Nate_Deacon
New Participant
May 9, 2019
Solved

Email Link Performance Report is not congruent with Viewing Qualified People

  • May 9, 2019
  • 2 replies
  • 3719 views

My email link performance report is telling me that I had 30 people click (see image below) on the "mailto:parker@ali-inc" link in the past 12 months. When I build my Smart List so I can see who specifically clicked on the link, and then click View Qualified People, no names/contacts show up. Am I doing something wrong? Can someone explain this for me?

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Best answer by Jessica_Meyers_

Hey Nate - If you change the ;link constraint to "starts with" and delete everything after the comma do you get any records? 

2 replies

Jessica_Meyers_
Jessica_Meyers_Accepted solution
New Participant
May 9, 2019

Hey Nate - If you change the ;link constraint to "starts with" and delete everything after the comma do you get any records? 

    Nate_Deacon
    Nate_DeaconAuthor
    New Participant
    May 9, 2019

    Yep that worked! Thanks Jessica.

    Jessica_Meyers_
    Jessica_Meyers_
    New Participant
    May 9, 2019

    Awesome. Probably due to a slight difference in the way you were entering it vs Marketo was storing the value. "is" as the operator has to be an EXACT Match. Its the best to use to reduce system processing time - but when its not returning results I always try being a little more insclusive with my logic. Glad that worked! 

    Devraj_Grewal
    Devraj_Grewal
    New Participant
    May 9, 2019

    Nate,

    Did you make sure for selecting the specific link, that you clicked the green "+" sign and searched for the link in the left navigation? If you manually typed in the link, it may not work.

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