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Zach_Bollinger
New Participant
April 5, 2022
Solved

Email Link Tracking Issues

  • April 5, 2022
  • 1 reply
  • 2736 views

Hi All,  I was wondering if anyone runs into this issue when tracking link clicks in emails! 

 

I noticed that in the results section of our emails smart campaign, clicks show up correctly and give the information of what link was clicked. But when I want to filter down in a separate smart campaign using this smart list : Clicked Link in email, A, B. Link is A. The person does not appear in the list. 

 

Any luck?

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Best answer by SanfordWhiteman

You should be using the Link ID [is] constraint and assigning a predictable ID to the tag:

<a href="https://{{my.download link}}" id="download-link">Go</a>

 

Like Darshil says, you cannot use the token name itself in the Link [contains] constraint. It simply won’t be interpolated, so it’s as if you wrote Link [contains] “**my.download link**” or “??my.download link??” — no special treatment is given to the curly braces.

1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
April 5, 2022

In the Clicked Link in Email filter - you need to add values for the email(s) in the Email constraint and in the Link constraint you need to add the respective link(s) - you can play with operators in the constraint to suit your exact needs.

Clicked Link in email, A, B. Link is A. The person does not appear in the list. 

 

Are you selecting the value A in the Link too? From the above it appears that you're using the value A in both Email and Link constraints - which doesn't seem right.

Z
Zach_BollingerAuthor
New Participant
April 5, 2022

No, but I can see where you are confused by my wording.  

This is what my smart list looks like:

 

 

 

 

 

This all of the links, but if I chose the "{{my.download}}" link (its the same in both of the emails). The list turns to 0, even though that is the link that shows clicks in the "results" tab. 

 

I hope this helps?

Darshil_Shah1
Darshil_Shah1
Community Manager
April 5, 2022

Well, the last time I checked and tested Marketo does not allow/resolve the tokens inside the filters - unfortunately you would have to add the actual link there that you see in the activity log instead of {my.}} token. There's an idea here to enable usage of tokens in the SL filters/triggers if you wanna vote.   

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