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Isabelle_Kaleka
Isabelle_Kaleka
New Participant
June 29, 2022
Solved

Email links not working in IE

  • June 29, 2022
  • 2 replies
  • 2329 views

Starting today, links from email campaigns get an error message when they open in Internet Explorer.

 

This is the message:

This page can’t be displayed 

Make sure the web address http://click.tenaquip.com is correct. 

Look for the page with your search engine. 

Refresh the page in a few minutes.

 

This happens even with links that previously worked. It appears to be because the links are too long, since one of our links, even with the tracking code on it, is around 250 characters. 

 

All this to say, could it be some other problem then maybe a server side url character limit? Especially since it is only in IE. Internet Explorer has retired as of 2 weeks ago, and the links do work in other browsers, including Edge, so it could be that, but would like to find out if it could be something else causing this problem. thanks. 

 

 

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Best answer by SanfordWhiteman

Not related to the length of the URL. As you can see, it happens with the simple hostname http://click.tenaquip.com as well.

 

What's happening is (quite unfortunately) the click tracking server is immediately disconnecting requests from IE. This happens over SSL as well, by the way.

 

You should open a ticket and call this a P1 regression. However, I wouldn't be at all hopeful about it being changed.

 

 

2 replies

Arun_Sharma9
Arun_Sharma9
New Participant
June 30, 2022

IE is decommisioned by Microsoft, so best to use a different browser.

Arun Sharma
    SanfordWhiteman
    SanfordWhiteman
    New Participant
    June 30, 2022
    IE is decommisioned by Microsoft, so best to use a different browser.

    But it's not about what browser @isabelle_kaleka is using, it's about what their leads are using.

     

    You can't encourage leads to switch browsers if they can't even reach your pages at all. If you're lucky, some of them will open a different browser when they get a fatal error, but that's not the same as saying "Sorry, IE is no longer supported."

    SanfordWhiteman
    SanfordWhitemanAccepted solution
    New Participant
    June 29, 2022

    Not related to the length of the URL. As you can see, it happens with the simple hostname http://click.tenaquip.com as well.

     

    What's happening is (quite unfortunately) the click tracking server is immediately disconnecting requests from IE. This happens over SSL as well, by the way.

     

    You should open a ticket and call this a P1 regression. However, I wouldn't be at all hopeful about it being changed.

     

     

    Isabelle_Kaleka
    Isabelle_KalekaAuthor
    New Participant
    June 30, 2022

    Thanks for the info. I'll look into opening a ticket and hoping. 

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