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Maci91
New Participant
December 17, 2020
Solved

Email not delivered

  • December 17, 2020
  • 3 replies
  • 4377 views

Hello,

 

I have a list of team members which I use for sending every email, as a part of our team process. Last 2 times when I was sending emails just one person from that list received email, the rest 6 of them didn't, and when I try to pull out the list it shows them as was not delivered email to. Does this has to do with the fact that they have the same domain? I believe that shouldn't be the issue since it's small number of people, is there a way to see the reason to why they aren't receiving those emails, because they did receive emails before that last 2? Thanks!

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Best answer by Katja_Keesom

In addition to @balkar_singh and @sanfordwhiteman suggestions, also check the simple things like communication limits. So your sequence should be:

  1. Was the email sent in the first place (activity log)?
  2. If not sent, are there any fields explaining a block like blocklisted, email invalid, marketing suspended, unsubscribed (lead info tab)? Or were they sent other emails on the same day and would the communication limit have kicked in (admin)?
  3. If the email was sent, is there a bounce recorded and if so, what were the details of that bounce (activity log)?

Hope this helps.

3 replies

Katja_Keesom
Katja_KeesomAccepted solution
Community Manager
December 17, 2020

In addition to @balkar_singh and @sanfordwhiteman suggestions, also check the simple things like communication limits. So your sequence should be:

  1. Was the email sent in the first place (activity log)?
  2. If not sent, are there any fields explaining a block like blocklisted, email invalid, marketing suspended, unsubscribed (lead info tab)? Or were they sent other emails on the same day and would the communication limit have kicked in (admin)?
  3. If the email was sent, is there a bounce recorded and if so, what were the details of that bounce (activity log)?

Hope this helps.

SanfordWhiteman
SanfordWhiteman
New Participant
December 17, 2020
Start with the Activity Log (always!). Trace the activities that correspond to the expected send, and click the ActLog ID to view the details of each activity. Namely, of course, bounces.
    Balkar_Singh
    Balkar_Singh
    Community Manager
    December 17, 2020

    I'd recommend to start by looking at Email Invalid Cause. (Reference)

    M
    Maci91Author
    New Participant
    December 17, 2020

    But these are not email invalid, they received emails before the last 2, and if I run the smart list with the filter "email invalid" as false they appear in the list.

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