Email Performance Report not showing emails that are on the Marketing Calendar within a specific timeframe | Community
Skip to main content
K
kklug
New Participant
April 5, 2021
Question

Email Performance Report not showing emails that are on the Marketing Calendar within a specific timeframe

  • April 5, 2021
  • 2 replies
  • 3186 views

Hi. 
How do I make my email performance report (which I created in the analytics tab) to show all the emails sent last month? When I compare the results (aka the list of emails) sent last month which are in the email performance report to the Marketing calendar, I am missing two emails. Why is that and how do I get the report to reflect what I see in the marketing calendar? What am I missing?

Thanks, 
K

NOTE - the emails were sent in last month. One was sent March 1st ~8am and the other March 22nd ~12pm.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Tara_Petre
Tara_Petre
New Participant
April 5, 2021

It might be worth double checking the dates under 'setup', as well as any filters in your smart list. If it's still not showing up you could either: 

1) Check the 'results' of the campaign that processed the send to validate that it was actually sent to people in the date range you've selected

2) Run a quick smart list of people who got the email and audit their activity log to cross-check the date

 

I'd usually trust the email performance report, assuming you've double checked the filters/smart list over the calendar. 

SanfordWhiteman
SanfordWhiteman
New Participant
April 5, 2021

We'd need to see how you've set up the EPR (screenshots).

Terms & ConditionsAccessibility statement

Loading footer...